Are You Sure About Your Insurance?

The Washington Examiner (7/7) reports that a study published in Health Affairs revealed that “health insurance plans offered both on and off the Obamacare marketplaces fall far short in helping patients access doctors.” Researchers directed “secret shoppers” to call physicians “listed on directories provided by California Blue Cross Blue Shield” and found that the shoppers “were unable to set up appointments with nearly three in four of the providers.” The callers were not able to reach about 20 percent of 743 physicians listed. According to the Examiner, “in another 30 percent of the cases, the specialty listed in the provider directory didn’t match the specialty stated by the receptionist at the practice.” The findings support “complaints that insurance plans provided through the Affordable Care Act’s online marketplaces offer limited choices of doctors.

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